Employee Turnover is long recognized as being one of the Top 5 problems or business concerns plaguing retailers. The obvious costs associated with the challenge of finding, hiring and keeping associates is: recurring new hire training costs, added general labor costs, reduced productivity, less than …
Allow only authorized and properly trained associates to receive product. Check to assure that they are checking-in ‘product-to-invoice’ and placing a check-mark on the invoice as they see the product. Maintain a Weekly Discrepancy Log for all DSD vendors. Make sure that cooler inventory is …
So you find your store in bad shape. The fact that your store is in bad shape isn’t as important as you knowing that your store is in bad shape, and that you’re doing something about it. Visit your store and evaluate your customer service …
Delivery Men/Vendors are not always honest! Here are 10 ways that dishonest vendors contribute to your inventory shrink loss: Overcharging for merchandise brought into your store. Reporting false quantities. Bring in spoiled, damaged or out-dated merchandise. Removing products by actually stealing or manipulating. Removing products …
Teach all Store Associates to: Make eye contact. Greet Every Customer Within Their 10 Foot Zone. Specifically and Purposefully Offer Pleasant Assistance to all Suspicious Customers. Be Visible. Be Present. Be Friendly. Announce Code 99 over your store P.A. when you see Suspicious Behavior. Recommended …
6 Quick Steps to “Shoplifter Proof” Your Customer Service Program Listen Now »
Larry Miller’s Known Loss Control Program Guide will help you get control of damaged, distressed, discontinued, close-dated or outdated merchandise. [one_half] Research also indicates that when properly implemented, a carefully formulated and followed Known Loss Control Program can reduce your overall store shrink by as …
Achieving true greatness in Loss Prevention requires a clear and well-communicated vision, supported by aligned goals [one_half] Today, far too many companies throw tactics at their Loss Prevention problems without a clear and present strategy, set of goals or vision. In this informative White Paper …
The Lost Art of Loss Prevention – Store Operations Shrink Control Listen Now »
Here’s an in-depth, step-by-step Guide to putting the brakes on shrink by improving the procedures and controls that are proven to help you get what you pay for at your back door. [one_half] You’ll learn: How to maintain better, tighter controls over your receiving How …
Here’s the definitive Guide to more than 70 Best Practices, Facts and Quotes to help you put the brakes on the retail shrink that’s robbing your stores’ profits [one_half] Nearly 20 years of focused research into the causes, consequences and cures for retail shrink have …
Operations Executives, Loss Control Managers, and others responsible for getting employees engaged in profit-making through Loss Prevention need copies of this important reference document on their desktops. [one_half] Therefore, as complex as they are simple, if your objective is to improve your loss control practices …